What is a DxDiag?

 
The DxDiag is a diagnostics tool which comes included in all Windows operating systems supported by H&. DxDiag scans your computer and creates a report on your hardware and drivers. Sending us the DxDiag report will make it a lot easier for our support department to identify what could be the cause of the technical issues that you may be facing.
 

How to generate a DxDiag file

 

  • Step 1: Click the Windows button in lower-left corner of your desktop, or press the [Windows] key on your keyboard.
  • Step 2: Type in “dxdiag” in search/run and wait for results to appear.
     
    how to dxdiag
  • Step 3: Launch the DxDiag.exe application.
  • Step 4: The DxDiag will start running automatically. Wait for it to finish.
  • Step 5: Press “Save All Information”
     
    how to dxdiag
  •  

  • Step 6: Choose your directory where to save the file, in this example on the desktop.
  • Step 7: Name your file and save as type “Text File(*.txt)”
  • Step 8: Press “Save”.
  • Step 9: Press the “Browse” button while filling out your support ticket.
  • Step 10: Locate the directory where you saved your DxDiag.txt file and select the file.
  • Step 11: Press “Open”.
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