Submitting log files
Where to find the Player Log file
The Player Log file (player-live.log) can reveal useful information about issues happening inside the action game. The file is located in a directory that is hidden by default in Windows. To access it, you can simply enter the following file path in Windows’ search bar: %USERPROFILE%\AppData\LocalLow\Heroes and Generals Important note: the […]
read more to solve this issue...
Where to find the H&G Sync log file
The H&G Sync log file (hgnsync.log) can reveal useful information about login or connectivity issues. The H&G Sync log file can be found here (if you selected the default installation folder): %USERPROFILE%\AppData\LocalLow\Heroes and Generals You can simply enter this file path in Windows’ search bar to find the directory. If you […]
read more to solve this issue...
How do I create and send a DxDiag file?
What is a DxDiag? The DxDiag is a diagnostics tool which comes included in all Windows operating systems supported by H&. DxDiag scans your computer and creates a report on your hardware and drivers. Sending us the DxDiag report will make it a lot easier for our support department to identify what could be […]
read more to solve this issue...