FAQ

This page has a list of some of the most frequently asked questions regarding Heroes & Generals. If you have problems running the game or need help please go to the support area.

Frequently Asked Questions

  1. What type of game is Heroes & Generals?
  2. Can you tell more about the FPS (First Person Shooter) part of the game?
  3. Can you tell more about the Strategic Multiplayer Campaign?
  4. What kind of resources are carried by an Assault Team?
  5. What factions can I play?
  6. Once I have chosen to play either Sovet, Germans or US, will I then be able to switch sides?
  7. How long will a “war” take?
  8. Will there be more factions?
  9. Will there be others theatres of war, e.g. Africa, Pacific?
  10. Is Heroes & Generals only for “Hardcore” gamers?
  11. Are there both Singleplayer and Multiplayer versions of Heroes & Generals?
  12. Can I play this game offline?
  13. Will it be possible to make Clans/Guilds?
  14. Will I be able to see stats?
  15. If I sign up now, will I be able to keep my name as the game advances in its development stages, and finally in the released version?
  16. Can I see any in-game footage yet, and if so, where?
  17. What are the minimum system requirements?
  18. What Operating Systems will Heroes & Generals work with?
  19. Will there be Mac/Linux versions?
  20. What engine is used for Heroes & Generals?
  21. Will there be a built-in voice chat and/or chat-commands?
  22. Where are the physical servers placed?
  23. So how do I pick the server closest to where I live?
  24. Will there be more servers in other regions?
  25. Do you have measures in place to avoid people with high ping, ruining the game for others?
  26. What ports do I need to open in my NAT/firewall?
  27. What type of community are you aiming for?
  28. How will you react to cheaters/hackers/exploiters/trolls?
  29. Where can I find more information on Heroes & Generals?
  30. Does Heroes & Generals have any social groups I can join, besides the official forum and the community site?
  31. May I monetize on YouTube if I am playing or doing a walkthrough of Heroes & Generals?
  32. What does Heroes & Generals cost?
  33. Who is developing Heroes & Generals?
  34. Oooohhh this sounds awesome! Where do I sign up?
  35. The game tells me my plugin is missing, even though I installed it?
  36. What happens to my Veteran Membership and Ribbon Boosters during maintenance?
  1. What type of game is Heroes & Generals?

    Heroes & Generals is a free-to-play MMOFPS where Germany, United States and Soviet Union fight for victory in one grand online war. You fight and make friends as a team, and no matter if you play as Infantry, Tank crew, Fighter pilot, Paratrooper, Recon or General, you make a difference in the war.

  2. Can you tell more about the FPS (First Person Shooter) part of the game?

    Players play as ‘Heroes’ fighting on the frontline, flying planes, parachuting-, and commanding vehicles ranging from ordinary bicycles to heavily armored tanks. The Action Game is in all its aspects a full blown First Person Shooter, complete with intense infantry, vehicle and airplane combat in a wide variety of modes and missions. As your customizable soldier advances in rank, you might join a small squad of elite soldiers operating behind enemy lines, or fall-in with a larger section fighting an epic battle for a strategic bridgehead. We try to create an Arcade Shooter with realistic elements, such as weapons ballistics, advanced vehicle armor models, etc. What makes our game different to most other Shooters is that every single mission fought in the Action Game, is part of one grand, persistent online war. In the end, the ‘Heroes’ will be the deciding factor on who will win the war. The ‘Heroes’ will look to their ‘Generals’, to send them the needed reinforcement and supplies that they need, to win those strategic important battles!

  3. Can you tell more about the Strategic Multiplayer Campaign?

    The ‘War’, as we call it, is the strategic part of Heroes & Generals. In the Campaign ‘Generals’ control a number of Assault Teams (army units), fighting for either the US, Soviet or the German faction, and move them around the campaign map in order to conquer cities, airfields, factories and other important strategic points. When two or more hostile Assault Teams attack each other, a mission is created, and players from each side can join and play out that mission. The Assault Teams carries an amount of resources, which will be the ones available in the Action game, and all kills in the Action-game will be reflected in the Campaign. The ‘Generals’ can also add reinforcements to an ongoing battle, so your troops on the battlefield will get more resources.

  4. What kind of resources are carried by an Assault Team?

    The resources are by definition the number of ‘lives’ you have in an Action game.

    For instance, if a German Infantry Assault Team (75men) engages a fight with an American Infantry Assault Team (75men) there will be 2 ways to conclude the Action Game.

    1: Win by completing the maps objective i.e. defending if you is the one being attacked and vice versa.
    2: Eliminate the enemy by killing all their troops. This means, that if e.g. the Americans kills 75 German soldiers, the German won’t have any soldiers to reinforce the Action Map with and the remaining Americans will be able to complete the Action Game’s objective without any enemies to fight. Also if you try to picture the above scenario, there could be instances of the Germans realizing they are being outgunned by the Americans, and would contact a General and ask for reinforcements. Here it will depend on the speed of the Generals to send the reinforcement, and how long the supply line is, if the reinforcement will make it in time before the Germans were eliminated.

    If the German reinforcements do arrive in time, the picture could be completely turned as now the Germans could have 30 tanks and 60 more infantry, if the General had sent 2x Amour Assault Teams as reinforcements. In theory, one Action Game could last for hours, if the flow of reinforcements is steady on both sides and there is a stand-off on completing the Action Game’s objectives. This also makes the overall war a battle of attrition and this is also why there is no auto-balancing in the Action Game, since e.g.  5 vs. 10 actual players sitting by their computers could still win if they work well together.

  5. What faction can I play?

    At the moment you can choose to join the US, Soviet or the German faction.

  6. Once I have chosen to play either Germans, Soviet or US, will I then be able to switch sides?

    You only need to choose side if you want to play the advanced war battles or when you start deploying assault teams. When you do so you will only be able to access your assault teams on the chosen faction for the remainder of this war and you will only be able to play war battles on the chosen faction with your soldiers.

  7. How long will a “war” take?

    It is difficult to say, since there will be so many factors to take into consideration. Usually a war takes around 2-4 weeks (in real life), but it is primarily decided by the generals’ tactics, and the soldiers who fight the actual battles, how long the campaign will take.

  8. Will there be more factions?

    We will add more factions in time, and now you may join the US, Soviet and the German faction.

  9. Will there be other theaters of war, e.g. Africa, Pacific?

    We aim to add theaters of war over time. Heroes & Generals is updated regularly with new features, technology and content.

  10. Is Heroes & Generals only for “Hardcore” gamers?

    Absolutely not! Heroes & Generals provides  you with several options on how to play the game. You can for instance just log-in and play an action mission or two, or spend your whole Sunday in front of your computer commanding your troops, and be the ‘General’ to decide the outcome of the war. The choice is yours!

  11. Are there both Singleplayer and Multiplayer versions of Heroes & Generals?

    Heroes & Generals is a multiplayer only game.

  12. Can I play this game offline?

    No, Heroes & Generals is solely developed as an online game.

  13. Will it be possible to make Clans/Guilds?

    In due time, it will. The Campaign with it’s Assault Teams will have added Clan-features at some point. We have an IRC based chat system, so you can make private chat channels, that you can password protect if you so desire, to gather all of your friends. We also have a friends system in place and mutual friends can queue for each others missions.

  14. Will I be able to see stats?

    We’re currently reworking how stats and leaderboards are calculated. Leaderboards will be available once this work is done.

  15. If I sign up now, will I be able to keep my name as the game advances in its development stages, and finally in the released version?

    Yes! Hurry and sign up at this link to do so! https://register.heroesandgenerals.com

  16. Can I see any in-game footage, and if so, where?

    Yup – Go to our YouTube Channel: https://www.youtube.com/HeroesandGenerals

  17. What are the minimum system requirements?

    Take look here for the current required specifications – https://heroesandgenerals.com/game/user-guide/

  18. What Operating Systems will Heroes & Generals work with?

    All released and fully supported versions of Microsoft Windows are supported, this is currently Windows 10, Windows 8, and Windows 7.

  19. Will there be Mac/Linux/Console versions?

    Not in the near future, but we won’t rule it out when the time is right.

  20. What engine is used for Heroes & Generals?

    We have developed our own engine. We call it…(drum-roll)…. Retox!

  21. Will there be a built-in voice chat and/or chat-commands?

    We are not working on internal voice chat for the time being. There are a number of player-run voice chat servers that can be used. Regarding chat-commands, it is not something we have planned for now.

  22. Where are the physical servers placed?

    Currently we have action game servers placed in Netherlands (Rotterdam), Russia (Moscow), Japan (Tokyo), Hong Kong, Australia (Sydney), Brazil (Sao Paulo) and the United States (California & Virginia). The strategy servers are not depending on low ping and are placed in the Netherlands (Rotterdam).

  23. So how do I pick the server closest to where I live?

    As explained in the question regarding the Campaign, the Generals will decide where there will be action games on the campaign map. When a battle is about to commence, the first player to join that battle, will be the deciding factor on which physical server that will be used, by defaulting the server closest to that player.

    If you are not the first person to join an action game, you will have a list of what battles are currently taking place, and can then select by choosing the one with the best ping for you.

  24. Will there be more servers in other regions?

    We continually monitor where players are located and add new server locations as necessary.

  25. Do you have measures in place to avoid people with high ping, ruining the game for others?

    A bad Internet connection will only effect the client with the high latency. The server never waits for a client, so if you have fluctuating ping times you might be in a situation where your inputs arrives at the server to late for it to take it into account. The client attempts to set the push latency based on the ping times from the last few seconds. This push latency controls how far ahead of the server’s time the client is.

    So if you have 200ms latency your client will advance the game-states it receives from the server by 200ms and integrate the result into your local game-world. This way your local input will have 200 ms to get to the server, and if the push latency is estimated correctly it will arrive at the server just before the server needs it to update the game state.

  26. What ports do I need to open in my NAT/firewall?

    The list of ports and server addresses can be found in this Knowledge Base article.

  27. What type of community are you aiming for?

    The Internet is very unpredictable. It is our wish, to have a friendly, respectful and constructive community, where harassment and personal attacks are limited to a bare minimum. Being a small independent developer, it will not be easy for us to constantly keep an eye on everyone; neither do we wish to do so. It is up to the community itself, to build the atmosphere they want. We will have easy to use processes in place, so that our community can report a player who breaks the EULA.

  28. How will you react to cheaters/hackers/exploiters/trolls?

    By creating an account for Heroes & Generals, you will accept our terms and condition that limits this kind of behavior. If you break it, we will take the necessary disciplinary actions that we deem fit, on a case by case basis. We strongly encourage all of our community, to swiftly report players who do any of the above actions. You can do this using the ingame reporting tool, where you report players from the scoreboard (default key: TAB).

    It is one of our absolute highest priorities, to keep a “clean” gaming environment, where everyone can have fun, on equal terms.

  29. Where can I find more information on Heroes & Generals?

    You can follow the development and get the latest news in our news-section here: https://heroesandgenerals.com/news/. The official forum is also a great source of information. Here, players are discussing what they would like to see in Heroes & Generals and we’re also doing our best to be present on the forum and join the discussions..You can find the link to the forum here: https://heroesandgenerals.com/forums/

    We also have a community-driven Wiki: http://heroesandgenerals.gamepedia.com/Heroes_%26_Generals_Wiki

  30. Does Heroes & Generals have any social groups I can join, besides the official forum and the community site?

    Yup! You can follow us on Facebook, TwitterYouTube and Twitch for videos, realtime news and updates.

  31. May I monetize on YouTube if I am playing or doing a walkthrough of Heroes & Generals?

    Yes, you may create and upload videos of Heroes & Generals gameplay for monetization purposes on YouTube, as long as you remember to include the name of the game (Heroes & Generals) in the title or in the description of the video. We would also appreciate it if you would include a link to our website: http://www.heroesandgenerals.com/.

  32. What does Heroes & Generals cost?

    Heroes & Generals is Free to Play. We wish to create a friendly, healthy, solid and well-balanced game and community, where you can get a great experience playing the game, no matter how much money you spend! There is an in-game economy, where you earn in-game credits and warfunds for being active in the game, by playing FPS-missions and/or handling Assault Teams.

    The credits can be used for ‘Heroes’ stuff like buying characters, weapons, vehicles, specializing/customizing your characters, modifying weapons and vehicles, etc.

    The Warfunds are for the ‘Generals’ stuff, like buying Assault Teams, upgrading Assault Teams, getting resupply for the Assault Teams, etc.

    You can also buy gold, which you can use to buy practically everything, usually it give you the option of buying stuff ‘early’, so you don’t need to grind that much. We also offer a Veteran Membership to accommodate wishes of having an all-inclusive package, where you earn xp, ribbon-xp, in-game credits and warfunds at an increased rate, all your characters can wear two combat badges instead of one, you earn combat ribbons and badges faster, and more!

  33. Who is developing Heroes & Generals?

    Our studio is called Reto-Moto. It is an independent game studio based in Copenhagen and established in 2008 by the original founders of IO Interactive and the creators of the Hitman series and Freedom Fighters. We’re approx. 35 fulltime developers and administrative personnel working on Heroes & Generals.

  34. Oooohhh this sounds awesome! Where do I sign up?

    Right here! https://register.heroesandgenerals.com

  35. The game tells me my plugin is missing, even though I installed it?

    Sometimes the browser gets confused with our plugin. Here is a quick fix.

    In Firefox, please try the following steps:

    1. In Firefox, press Ctrl + Alt + A to open the Add-Ons menu.
    2. Select the “Plugins” tab.
    3. In the plugins list, find the Heroes & Generals Live plugin.
    4. Set the plugin to “Always activate”.
    5. Go to http://game.heroesandgenerals.com and press F5 to reload the page.
    6. You should be able to log in normally.

    In Chrome, please try the following:

    1. Go to https://chrome.google.com/webstore/detail/heroes-generals/gbophcdhblbipoaacgchllkobdaolpge
    2. Click to install the extension manually
    3. Once the extension has been installed (watch for the info pop up message in the upper right corner of the browser), go back to http://game.heroesandgenerals.com
    4. If the game was already installed it should start, if not, click “Yes” to download it again and then install it. The extension installation dialogue shouldn’t pop up this time if it has been properly installed above
    5. Refreshing http://game.heroesandgenerals.com after installation should finally do the trick.
  36. What happens to my Veteran Membership and Ribbon Boosters during maintenance?

    When servers are down for maintenance, your Veteran Membership is automatically paused and active Ribbon Boosters are reset. This is to ensure that you suffer no monetary loss during maintenance.