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TaskanBR

Problem wyth H&G Sync

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TaskanBR    0

Hello!

 

Today, I try play H&G but I can't pass through by the identification screen. The erro messagem said had a problem to download/start the game, and gave me few suggestions to fix the problem. I try everything, including open de doors, turn off the anti virus and re install the game! Any suggestion??? I take some pics of my problem, but I don't know how att here. Tks

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QuarX    318

Please check your antivirus/ internet security suite or firewall if they blocking the communication between your game client and the game server.

https://heroesandgenerals.com/support/networking/firewall-settings/

 

 If you are not sure if those ports you need for the game are open on your network you can check your ports here.

http://www.ipfingerprints.com/portscan.php

or http://www.t1shopper.com/tools/port-scan/

 

All you need is your own IP address

http://www.ip-adress.eu/

 

These Transmission Control Protocol (TCP) ports need to be open : 80, 443, 6667, 6668, 16667, 15000 to 15500

The action part of the game need this User Datagram Protocol (UDP) ports : 16000 to 17000

 

If you want to post screenshots in the forum please use free image hosters such as

http://imgur.com/

or

https://snag.gy/

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TaskanBR    0

Thank you QuarkX, but I've already try this all, including open all doors, like the H&G support suggest. I need other suggestions, because I don't know what I can do any more.

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QuarX    318

Please close the game and press Windows + R key and enter this line into the run box

 

Windows 10 and 8

%USERPROFILE%\AppData\Local\Microsoft\Windows\INetCache

 

Windows 7

%userprofile%\AppData\Local\Microsoft\Windows\Temporary Internet Files\

 

... and delete all files in those folders... start the game again

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