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Heroes & Generals

Tricksho[T]

Bug Hunters
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Everything posted by Tricksho[T]

  1. Tricksho[T]

    Game crashes / game not loading

    Hey! So many people in the H&G community have been experiencing game crashes, this topic will contain many possible fixes so please read the whole thing. ------------------------------------------------------------------------DISCLAMER----------------------------------------------------------------------------- Please do keep in mind, this topic is not published by reto so everything said isn't official. I myself don't have much experience in this type of field either. In the case of anything going wrong throughout the process, i will not be responsible. Please continue at your own risk! ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Lets get started! 1. Download / update your drivers. A big cause for crashes can be because of outdated drivers, or not even having them in the first place. First i will cover how to remove drivers with DDU, then how to re-download them and after that updating drivers for both Nvidia and AMD users. When downloading new drivers, it is important that we first remove the OLD drivers. Please download DDU (Display Driver Uninstaller) Here: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html Once downloaded and installed, create a desktop shortcut. Then, boot into safe mode. To boot into safe mode, please do the following: 1. Press the "Windows key" + "R" at the same time, this will open up Run. If this doesn't work for you, please simply search in windows for "Run" and press enter. 2. Once Run is open, please type "msconfig" (No commas) and press enter 3. Once msconfig is open, navigate to the Boot tab, and click the box so there IS a checkmark next to Safe boot. 4. Click apply, and simply restart. You will be promoted on screen, please click restart. Or you can deny it and manually restart. 5. Once in Safe mode, instantly go into msconfig the same way you got there as before, and un tick the "Safe boot" box option. 6. Open the Display Driver Uninstaller .exe 7. Select Nvidia or AMD depending who made your graphics card. 8. Click "Clean and restart" Once the restart is complete, you will have no drivers installed and all previous files will be gone. Please do install your drivers inside of normal windows (Not in safe mode) Downloading drivers for Nvidia users: 1. Search for "Nvidia drivers" in google or visit https://www.nvidia.com/download/index.aspx?lang=en-us 2. On the drop down boxes, fill in the required fields depending on what graphics card you have. If you aren't sure what graphics card you have, please download a program called GPU-Z, it will tell you everything about it. Download here: https://www.techpowerup.com/gpuz/ 3. Once all drop down boxes are filled in corresponding to your graphics card, click search. 4. Click "Download" 5. I won't cover the installation process, but please be sure to do a "Clean install" Look this up on youtube for more information. Downloading drivers for AMD users: 1. Search for "AMD Graphics card drivers" or visit https://www.amd.com/en/support 2. You can either search, or manually fill in the fields. Both will end up with the same download, so it doesn't really matter how you do it. If you aren't sure what graphics card you have, please download a program called GPU-Z, it will tell you everything about it. Download here: https://www.techpowerup.com/gpuz/ 3. If you want to search, click the drop down box and find your graphics card. Click it, and then click submit at the bottom 4. If you want to manually search, scroll up or down and find whatever series graphics card you are using, and keep clicking the pop up windows on the right and fill in the required info. Click submit once complete. 5. Click Windows 10 - 64-bit Edition (Obviously only if you have windows 10, which most users do) 6. Find the "Recommended" driver, and click download. 7. Please do a "Clean install" Look this up on youtube for more information. Updating drivers for Nvidia users: 1. Open "GeForce Experience" by either right clicking on the desktop, or searching for it. 2. Navigate to the "Drivers" area and click on it directly 3. Click download Updating drivers for AMD users: 1. Open "Radeon software" by either right clicking on the desktop, or searching for it. 2. Click the little settings "cog wheel" ico near the upper right hand corner. 3. Click "System" which can be found near the top left. 4. Click download Once you have updated / downloaded your new drivers, please open Heroes & Generals, and check to see if you are still experienceing the same issues as before. If you are, continue reading. 2. Trying out previous drivers. If the most recent drivers don't work, you can try downgrading to older drivers. To find older drivers simply search in google " (Graphics card name) previous drivers. " If you have a Nvidia graphics card you can find all previous driver versions for your specific card here: https://www.nvidia.com/Download/Find.aspx For AMD however there isn't 1 big search feature but you can still simply search for then name of your graphics card followed by previous versions. I will previous driver versions for the 5700XT, 5700, 5600XT and 580. 5700XT: https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-rx-5700-xt 5700 (NON XT) https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-rx-5700 5600XT: https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-5600-series/amd-radeon-rx-5600-series/amd-radeon-rx-5600-xt 580: https://www.amd.com/en/support/previous-drivers/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580 Please again use DDU to uninstall the old drivers in safe mode, and then re-install them in normal windows. 3. Turning off "Low latency" mode (ONLY FOR NVIDIA USERS) This setting has apparently been causing many issues amongst nvidia users, i personally don't have a nvidia card so i haven't experienced it. Please go into your nvidia control panel settings and make sure "Low latency" mode is set to OFF. 4. Disable DX12 in Heroes & Generals settings. 1. Open the "Settings" menu 2. Make sure the Dirext X 12 box isn't ticked. 5. Steam integrity check. If you play Heroes & Generals through steam, verifiying your files may help. To do this please follow the below steps. 1. Open steam, and click "Librabry" 2. Right click on Heroes & Generals, and click properties 3. Click the "Local files" tab and then click "Verify integrity of game files..." This might take a while depending on if you have done it before or not, but this will basically search for any missing files. 6. Uninstalling and reinstalling. To uninstall on steam, simply right click on Heroes & Generals, go into properties, local files, and then uninstall (Its in the same "Local files" window shown above) Once the uninstall is complete, visit the Heroes & Generals steam store page and re-download the game. 1. To uninstall the standalone client, search for "Control panel" 2. Click on "Uninstall a program" under the Programs tab Find "Heroes & Generals" and right click, and then click uninstall or just double click. Once uninstalled, re download from https://heroesandgenerals.com/ 7. Changing how long your drivers have before crashing via registry editor Please visit I will copy and paste all info from this thread here, incase it gets deleted. All credit to u/_Yank [SOLUTION] STUCK IN GAME LOADING AND/OR DISPLAY DRIVER CRASH Follow the steps below. Press the windows and R key (it pops out the Run dialog) and type regedit (to open the Registry Editor). Then you go to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers directory, right click on the right panel, Go to New and then Dword (to create a new value). Named it TdrDelay then right click it, press on Modify, write 30 and hit Ok. Then go to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\DCI directory (just inside the previous one) and do the same thing you did in the previous directory but this time name the value it as Timeout. Then, reboot the machine and BOOM, you can play this game again! The game is now loading and working just fine, no more 10 FPS shizzle, 60FPS out of the box! Why does this happen ? Well it is quite hard to explain, will try to give a soft, not-so-accurate explanation… Since Vista, Windows implemented a "system" to automatically restart the GPU driver in case of failure to avoid BSODs and similar errors that may need the computer to restart to get the GPU completly working again (in this case, it would automatically restart the GPU driver if the GPU took more than 2 seconds to render 1 frame.). As this game is still in beta, there’s some things still need to be optimized and the game loading is probably one of these things, it probably tries to load too much things at once or there’s a code leak and it makes your GPU hang, passing the 2 seconds mark. What does the fix do ? It increases the timeout of the automatic gpu restart that is mentioned above from 2 seconds to 48. Anyway you should consider this as a workarround and as soon as this is fixed in the game you should delete that 2 values you created on the registry editor. 8. Integrated graphics option (Nvidia users) Credit to u/NASTROSITY "go to "manage 3D settings" then "program settings" and select "Heroes & Generals(hng_be.exe)" from drop down list and select Integrated graphics option. Apply the changes. Now it is working for me fine with the nvidia drivers installed. And the game is running on nvidia gpu only worked for me hope it helps!" 9. Updating BattlEye Please visit https://www.battleye.com/downloads/ and download the latest "Windows" version of BattlEye (Make sure to run it as an Administrator when installing) 10. If none of these methods seem to fix your crashing, please do email support at https://support.heroesandgenerals.com/ (Login with your normal Heroes & Generals game account details) And submit a ticket there. They will get back to you eventually, with some possible fixes. I will update this thread with any new info that comes out related to game crashes. I'm sorry if i couldn't help you... Thanks for reading, Trick.
  2. Tricksho[T]

    Huge Problem For AUS/NZ Players

    LUL Nice one Australian servers are still in the game, they weren't ever removed. It's just that there isn't any playerbase to actually make the servers pop.
  3. In the OCE Region we very rarely get good ping wars, despite having a playerbase of 30-70 people online each night. Most if not all "random q" Players don't search war, only staged meaning we can't ever get good ping war matches. The ONLY Time you will get a good ping war match in Australia is if the only active GE clan (Dominion) Searches war only for 3+ Hours, but even then you're lucky to get in the 1 war match of the month. Anyways that's another story for another topic. What i want to talk about in this topic is the PING we get to Asia as Australian players. My clan (Dominion) Will spend hours on hours searching war only (resetting the queue to reset the ping), but after a few hours of searching you don't care about the ping anymore. You just want a game. So our squad hosts resort to using VPN's to search. Our most active times are from 7pm-11pm , we would play on NA Servers (200-250 ping) but they don't pop either as most of their players are asleep at this time. so our options are narrowed down to either Asia or Europe. We choose Asia. Within a few seconds we hear the loud DUUUUUUUNG sound of popping a battle, hover your mouse to the top right of the screen and you will see the ping of either 250 or 280. Here are the servers currently in the game.(outdated) (Credit to user/kunalp) Server IP City Country 109.200.215.82 Sydney Australia 43.239.136.109 Wanchai Hong Kong 91.218.245.66 Moscow Russia 91.218.245.70 Moscow Russia 188.122.82.100 Moscow Russia 91.218.245.67 Moscow Russia 91.218.245.71 Moscow Russia 91.218.245.68 Moscow Russia 91.218.245.69 Moscow Russia 91.218.114.149 Moscow Russia 103.194.164.37 Tokyo Japan 185.50.104.105 Cotia Brazil 31.204.148.45 Capelle aan den IJssel Netherlands 31.204.148.43 Capelle aan den IJssel Netherlands 31.204.148.42 Capelle aan den IJssel Netherlands 162.244.52.238 Los Angeles United States 162.244.55.43 Reston United States There are only 2 Asian servers - Hong kong & Japan. I pinged their IP's in console and here are the results: Hong Kong: C:\WINDOWS\system32>ping 43.239.136.109 Pinging 43.239.136.109 with 32 bytes of data: Reply from 43.239.136.109: bytes=32 time=253ms TTL=47 Reply from 43.239.136.109: bytes=32 time=253ms TTL=47 Reply from 43.239.136.109: bytes=32 time=254ms TTL=47 Reply from 43.239.136.109: bytes=32 time=253ms TTL=47 Ping statistics for 43.239.136.109: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 253ms, Maximum = 254ms, Average = 253ms Japan: C:\WINDOWS\system32>ping 103.194.164.37 Pinging 103.194.164.37 with 32 bytes of data: Reply from 103.194.164.37: bytes=32 time=283ms TTL=49 Reply from 103.194.164.37: bytes=32 time=283ms TTL=49 Reply from 103.194.164.37: bytes=32 time=283ms TTL=49 Reply from 103.194.164.37: bytes=32 time=282ms TTL=49 Ping statistics for 103.194.164.37: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 282ms, Maximum = 283ms, Average = 282ms Hong kong ping: 253ms Japan ping: 282ms anything over 200 ping is NOT PLAYABLE, yet this is our only option to play war. Sucks, right? There is a fix for this though, reto need to add another server in the Asian region. Possible suggestions are: Singapore, Malaysia, Indonesia, Philippines. Any of these 4 servers would benefit the Australian population immensely, i'm sure there are alot of Australian / Asian players that would support these servers.(Looking at your GBD ) If i do recall correctly a few years back there was a Singapore server, not 100% though. (could reto confirm this?) Here is the ping from Sydney to these possible locations Indonesia Malaysia Philippines Singapore Sydney 152.057ms 142.952ms 152.895ms 92.195ms Please reto add one of these Asian servers. Currently the northern Asia servers are unplayable for AUS/NZ Players, and i know this problem wouldn't be here in the first place if we didn't have such a low war population in the AUS/NZ Region. But this wouldn't only benefit Australian players but many of the Southern Asia players aswell, as i know a few of them have high ping to Tokyo / Hong kong servers. I look forward to reading the responses. Kind regards, Trickshot
  4. This bug has been fixed, thank you for the reports. /closed
  5. Tricksho[T]

    Rank problems?

    This bug was fixed, thanks for the report though /closed
  6. lol, are you a new player?
  7. Tricksho[T]

    Panzerfaust (Map Hill 60)

    Hey, I was able to re-produce this, and it has been forwarded. Thanks for the report /closed
  8. Tricksho[T]

    error!!

    Hi BOSSHAKAN, I'm not sure what exactly you are asking. Please create another thread in english with a bit more explaination as to what the issue is. Thanks, /closed
  9. Tricksho[T]

    Game keep crashing when joining a match

    Hello all! If you are currently visting this thread, you are probably experiencing issues with H&G game crashes, or the game not loading completely. I have made a thread with many possible solutions, so please take a read here:
  10. Tricksho[T]

    Game keep crashing when joining a match

    Hello all! If you are currently visting this thread, you are probably experiencing issues with H&G game crashes, or the game not loading completely. I have made a thread with many possible solutions, so please take a read here:
  11. Tricksho[T]

    Game crashes

    Hi andrei978 , i made a very detailed post about a week ago with many possible fixes for crashes. Please visit this thread:
  12. Tricksho[T]

    Rejoin

    Reto is aware, and are currently looking into a fix. Thanks for the report /closed
  13. Tricksho[T]

    Capture and hold staged matches not popping

    The number of matches "Starting" is quite misleading, as most of the time there are not that many battles about to start. Depending on where you are from, and what time of day you are looking for a battle queue times may be on the longer end. All you can really do is wait, as the matchmaker will gradually start searching to more servers depending on what ping you get to them. I will ask around to see why there are so many matches supposedly "Starting" Thanks for the report. Trick
  14. Tricksho[T]

    First blood badge not unlocking

    Sometimes when you unlock things, they aren't instantly shown on screen for some reason. Usually a restart will prompt the unlock message to appear, but i'm not sure why this happens. Thanks for the report /closed
  15. Tricksho[T]

    Interface when you first enter the game

    Hmm, it seems like you are playing the game through some type of russian program? I'm not sure. It could also be the size of your monitor, making the text much smaller. I would reccomend you to try playing via steam: https://store.steampowered.com/app/227940/Heroes__Generals/ Or downloading the standalone client: http://game.heroesandgenerals.com/HeroesAndGenerals-setup.exe? Please let me know how it goes. Trick
  16. Tricksho[T]

    Soviet weapon

    /Moved to closed reports
  17. Tricksho[T]

    Interface when you first enter the game

    I'm not sure exactly which part of the interface you are referring to? Could you please provide a screenshot so i can see exactly what the issue is? Thanks
  18. Tricksho[T]

    Game keep crashing when joining a match

    Thank you for the solution!
  19. Tricksho[T]

    Optimize graphics in the game.

    This isn't a bug report /closed
  20. Tricksho[T]

    Match Maker, are you serious?

    I personally have also had this happen many times when queued on a specific city on the war map. To ensure you will 100% of the time get in, make sure that you have atleast 1 assault team (Any assault team) in the match you are queued on, when you are trying to join matches that have YOUR assault teams in them, you will have priority over all other players. If possible please record when this happens again, and i'll try to submit a report into the database. Thanks, Trick
  21. Tricksho[T]

    Bugged RTS lines - Submit yours here

    First of all, let me explain what i mean by "Bugged RTS lines" A bugged line on the RTS map is where you send your assault team to a desired city, and it instead will verge off course and go into a different battle. Example below. If you have experienced this bug please fill out the following (Delete all text after the : ) If submiting more than 1 report, please do so with 2 separate paragraphs Bugged line: E.g Aliağa --> Dikili Game version: 165361 (This can be found at the bottom left when H&G is opened, or in the H&G Sync window) Video / photos: (Links or uploaded files are both fine) Additional information:
  22. Tricksho[T]

    Game keep crashing when joining a match

    As Rasputin Said, it is reccomended that you downgrade to the 442.74 driver version which can be found here: https://www.nvidia.com/en-us/drivers/results/158759/ Additionally, if this doesn't work you can keep downgrading until you eventually find a driver version that doesn't cause any crashes. With my 5700xt, i was getting many crashes within the first few seconds of being in a match, but downgrading to 20.2.2 worked flawlessfly. To uninstall drivers you will need to use a program called DDU (Display Driver Uninstaller) in safe mode (Windows key + R and under the boot tab select safe mode at the bottom. Download DDU here: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html Once your drivers are uninstalled please exit safe mode the same way you entered it, and reboot. Once back into normal windows open the download .exe and make sure you do a **Clean** install. Let me know how it goes
  23. Tricksho[T]

    New Capital cities vote (round 2)

    I really like 8, when should we be expecting the new capitals to be put in place? And have you thought about a system that rotates between different presets? @Reto.Hades
  24. Tricksho[T]

    Hole on Mountain town

    Hey, i reported this onto the system last week. Thanks anyway /closed
  25. Tricksho[T]

    bugs on maps

    Hey, I just tested this in-game and wasn't able to reproduce it. Could you provide a video with how exactly you did this? Thanks
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