ModeratorAccount

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  1. ModeratorAccount

    The Answer with 1 word forum game!

    Its time for a forum game! Answer with 1 word only Example: Fire - Hot - chilli - red - blood - hospital - dead The rule is that you may only answer in 1 word as reference on the word of the previouse word above. Good luck! ~ Astrolite
  2. ModeratorAccount

    Does reporting work anyway.

    Actually reto introduced the rules of engagement a while ago to simplify the rules Rules of engagement Based on feedback from players who wanted clearer guides for what is acceptable and what is not acceptable behaviour in game we have created this easy-to-use list. General behaviour If you accidentally Team Damage (TD) or Team Kill (TK) another player, apologize in chat. General rules The Rules of Engagement is a guideline of what is acceptable behavior or not. If you are guilty of any of the violations listed below you may be temporarily or permanently (with or without prior warning) suspended from the game depending on the severity of your actions. Spamming the chat. (use English in the Global, Faction & Support chat channels) Abusing/exploiting glitches or bugs (Report glitches and bugs to Customer Support) Using any kind of cheat. Using macros/bots/scripts/etc — you are required to play the game yourself The intentional blocking of player & vehicle spawn points Intentionally blocking shots from players, jumping yourself in front of firing tanks or bazookas, etc. Stats-padding, a.k.a. farming, by means of exploiting actions that give you experience or rewards without actually participating in the action. You are expected to play as a team, and play to win the game! Making use of racial, ethnic, sexual etc. slurs in chat Harassment, name-calling, shaming and offensive language Random accusations of cheating — please let the admins determine who is cheating Intentionally destroying the gameplay experience for other players Depleting resource by excessive suiciding or abandoning/destroying vehicles Intentionally handing over vehicles to the other factions Transferring, selling, trading accounts or advertising accounts for sale. If you buy an account or if you advertise your account for sale you can expect it to be permanently banned. Impersonating or pretending to speak on behalf of Reto-Moto (The only real Reto-Moto employees are named Reto.Username and can be identified by their blue tag in the chat) Spying or pretending to be undercover agent or the like. Play for the faction you signed up for. Advertising other games or content not related to Heroes & Generals or affiliated with Reto-Moto. Naming weapons, Assault Teams or Soldiers/Generals after War Criminals or using insulting, racist or offensive slurs in their names. Circumventing bans by any means, including using friends’ accounts or making new accounts. May you have any questions / feedback regarding the rules of engagement, Or how they could be improved for a better understanding or finding you may contact @Reto.Hades / @Reto.Circinus ~ Astrolite
  3. ModeratorAccount

    Does reporting work anyway.

    As long as you contribute by helping your team, Cap objectives and all that i don't think its a problem to waste your ammo. However when people just stand and empty their gun on a tree for an entire match or anything like that it becomes a bannable offense.
  4. ModeratorAccount

    to day i can't login to game

    This should be resolved now.
  5. ModeratorAccount

    Forum question

    Sure, Report the post / topic and add it as description with the report.
  6. ModeratorAccount

    Does reporting work anyway.

    Stat-padding, Afking is an insta perm.
  7. ModeratorAccount

    Asian got banned from Heroes and Generals

    ^ This, You've got your question answered in your previous topics. Contact support.heroesandgenerals.com instead of creating multiple topics. Merged all of your previous topics into this one.
  8. ModeratorAccount

    help me plz

    We have a custom anti cheat system and multiple detection tools that will detect and show if you cheat or play legit. Once again this shows that our anti cheat system is doing a good job. Anyone who is found to have, at any point in time, used any kind of third-party software designed to cheat while playing H&G will lose their account once the cheat has been confirmed. Our policy is zero tolerance, zero leniency and zero exceptions. If you want to report a cheater, You can report them in game and on the support website. If you feel you where unjustly banned write a support ticket at support.heroesandgenerals.com ~ Astrolite Closing this one
  9. ModeratorAccount

    Player abuse

    One way to make sure people do not insult you in chat, is to play the game how it is supposed to be played, rather than to try and annoy your team as much as possible. Of course, insulting is not allowed in any way and you can report the players for insulting you, by using the ingame report system or by reporting them at support.heroesandgenerals.com. For those who have been insulting you applies the same rule, report the player that is griefing, insulting other players is not allowed. Naming & Shaming is not something we support in any way. I will close this topic.
  10. ModeratorAccount

    The truth has to be told!

    This topic is going nowhere but a place of hate and flame, And the endless bias trowing to each other. Stopping it here before it really escalates in here.
  11. ModeratorAccount

    Can we have the Dutch subforum back? ( i spotted the chinese one today)

    It was quite inactive, As well as most dutch players are educated well on english Yet you have to convince @Reto.Circinus and not me
  12. ModeratorAccount

    Asian got banned from Heroes and Generals

    You've got your question answered in your previous thread, With the step explained what your option is.
  13. ModeratorAccount

    Banned For Nothing

    Our policy is zero tolerance, zero leniency and zero exceptions. If you want to report a cheater, You can report them in game and on the support website. If you feel you where unjustly banned write a support ticket at support.heroesandgenerals.com ~ Astrolite Closing this one
  14. ModeratorAccount

    The Bunker Tourist

    Overloon museum is very detailed and have much in depth knowledge and information about the place, what happened there, etc been there a few times
  15. ModeratorAccount

    The Bunker Tourist

    When you visit the netherlands once you must see ofcourse the anne frank house and camp westerbork, but most people tend to forget the atlantikwall
  16. ModeratorAccount

    Asian got banned from Heroes and Generals

    We have a custom anti cheat system and multiple detection tools that will detect and show if you cheat or play legit. Once again this shows that our anti cheat system is doing a good job. Anyone who is found to have, at any point in time, used any kind of third-party software designed to cheat while playing H&G will lose their account once the cheat has been confirmed. Our policy is zero tolerance, zero leniency and zero exceptions. If you want to report a cheater, You can report them in game and on the support website. If you feel you where unjustly banned write a support ticket at support.heroesandgenerals.com ~ Astrolite Closing this one
  17. ModeratorAccount

    Blocked due to cheating...how to fix?????

    Ban waves happen on regular bases (Unannounced of course) We have a custom anti cheat system and multiple detection tools that will detect and show if you cheat or play legit. Once again this shows that our anti cheat system is doing a good job. Anyone who is found to have, at any point in time, used any kind of third-party software designed to cheat while playing H&G will lose their account once the cheat has been confirmed. Our policy is zero tolerance, zero leniency and zero exceptions. If you want to report a cheater, You can report them in game and on the support website. If you feel you where unjustly banned write a support ticket at support.heroesandgenerals.com ~ Astrolite Closing this one
  18. ModeratorAccount

    My Account has been BAN

    We have a custom anti cheat system and multiple detection tools that will detect and show if you cheat or play legit. Once again this shows that our anti cheat system is doing a good job. Anyone who is found to have, at any point in time, used any kind of third-party software designed to cheat while playing H&G will lose their account once the cheat has been confirmed. Our policy is zero tolerance, zero leniency and zero exceptions. If you want to report a cheater, You can report them in game and on the support website. If you feel you where unjustly banned write a support ticket at support.heroesandgenerals.com ~ Astrolite Closing this one
  19. ModeratorAccount

    My progres is lost!

    As said above, Open a support ticket. Only they will be able to assist you with account related issues. ~ Astrolite
  20. ModeratorAccount

    Forum Promotion

    We are working on it @Reto.Robotron3000 pokes around a lot in the forum core. I am sure Faction forum ranks are somewhere up on the priority list
  21. @Reto.Robotron3000 FYI
  22. ModeratorAccount

    Steam Cards, Backgrounds and Badge?

    Hi, That's a task for @Reto.Robotron3000 perhaps he could take a dive into the deep to see if he could recover it.
  23. ModeratorAccount

    Pictures

    You take a screenshot with print screen button on your keyboard (Or any other button you assigned), Then you upload it to a host (Such as tinypic).
  24. ModeratorAccount

    GUYS I COULD NOT PLAY THIS GAME FOR A WEEK!

    @superdipanbaby when you see "server is down for maintance" Typ debugwindow. A window will pop up with a log. Copy and paste the full log and post it here please. Either way perhabs @QuarX knows another work around.
  25. ModeratorAccount

    this game need to improve anti hack

    Sure it’s easy to find youtube's with hacks. That can be done for all games. But did you ever consider that it very easy for me to download a hack, post a video and type “VERIFIED UNDETECTED – FOR REALZ”.. And then the account was.. banned by the Anti Cheat system? #SpoilerAlert: Yes, it happens constantly and they’re always banned by the system. “But you have to say that. You’re a Moderator” If you can find the hack, then reto can find it too and make sure it's detected. And no.. they don't just search on youtube.. they check the .onion sites and others too. And since people keep on saying that there's hackers out there doing stuff that's not even possible (shooting through walls, etc.).. Ill shamelessly paste what Reto.splixxen already said on this matter: "Let me just say this right away: There’s players out there that play 10-16 hours a day and they’re a LOT better than 99% of other people. They don’t hack, they’re just insanely good and can do things some players don’t even consider. As for actual cheaters. We do ban waves since it’s much harder to debug for the CheatCreaters (Auto ban on Battle startup would make it easy for them to debug our AntiCheat). We update our AntiCheat constantly to keep up with the newest hacks/cheats. We’re fully aware of whats out there. If you can find it, then so can we. Doesn’t matter if the site is unlisted, a random language, an onion site, whatever. You also need to remember that our system can’t ban anyone before they have used a hack. So if they start a mission up with an aimbot, sure you will see someone using an aimbot.. The question is more if you will see him after a few days. I see a lot of complains about Teleport hacks, damage hacks, Running through walls, etc. All of these ‘hacks’ are impossible since this is server side information. You can make your own PC think you’re standing somewhere else, etc. but the server will get the final say and tell “Nope, your soldier is still here”. same with damage.. That said, our Anti Cheat 2.0 is running and will make it even easier for us to find anyone using a cheat. We’re working hard on keeping cheaters out of the game, but you also need to keep in mind that mainly when someone claim someone is hacking, it’s due to lag, someone else spotting you, etc. but mainly that it’s simply someone who’s playing a ton and hes just A LOT better than you" Our policy is zero tolerance, zero leniency and zero exceptions. Do not “try out” a cheat, not even once: you will be permanently banned. The legitimate players whose experience you ruined by cheating do not care that you were only “trying it out”. Do not expect to get away with excuses like “my brother / son used my account”. You are responsible for any abuse perpetrated by anyone with whom you share your login credentials (which is also prohibited by the terms of service). Confirmed cheaters who bought Gold will not be entitled to any kind of compensation whatsoever. You can find our Terms & Conditions here. With that said i will close this topic. ~ Astrolite