Bug Hunters
  • Content count

  • Joined

  • Last visited

Community Reputation

213 Good

About QuarX

  • Rank
    Brigadier General

Faction & Soldier

  • Faction
  • Soldier
    All types
  1. Black Screen cant play

    @WasIsnDaLos and @StrykerTX it's possible that this might help.
  2. Black screen with only 1 button

    Good question sometimes the User Account Management of Windows is a mystery
  3. Black screen with only 1 button

    @ARMOUR3D please download the Stand-Alone installer, right click on it and choose run as administrator and let it install the game. http://game.heroesandgenerals.com/
  4. Black screen with only 1 button

    No ... it looks like that the game gets blocket from using anything on your computer.
  5. Black screen with only 1 button

    Flash Error #2067 = The ExternalInterface is not available in this container. Do you have Microsoft Internet Explorer installed on your computer?
  6. Black screen with only 1 button

    You just type DEBUGWINDOW into the black screen Error 0x00000427 = The service process could not connect to the service controller. https://msdn.microsoft.com/en-us/library/cc231199.aspx
  7. Black screen with only 1 button

    Hhhmm okey, please start the game and type DEBUGWINDOW this opens a log-window that will show you what is going on/wrong at the backend of the game.
  8. Black screen with only 1 button

    Do you use an account on your computer with admin rights ? The game needs admin rights on installation to get access to its files.
  9. Black screen with only 1 button

    It is most likely that you're using a Antivirus security suit that is blocking/sanboxing the game. You need to tell your Antivirus that the game is a "trusted" application. Just try it ... my guess would be that nothing will happen because the SWF file can't access its local data files.
  10. The Steam version has an screen capture feature F11 or F12 The stand-alone versionare still missing that feature ever since they ported it from the browser to Adobe Air
  11. Black Screen cant play

    @StrykerTX You might want to check your network protocols to funktion correctly. Click Start, click Run, type Msinfo32, and then click OK. Expand Components, expand Network, and then click Protocol. You will have ten sections under Protocol. The section headings will include the following names if the Winsock2 key is undamaged: If the names are anything different from those in this list, the Winsock2 key is corrupted, or you have a third-party add-on, such as proxy software, installed MSAFD Tcpip [TCP/IP] MSAFD Tcpip [UDP/IP] RSVP UDP Service Provider RSVP TCP Service Provider MSAFD NetBIOS [\Device\NetBT_Tcpip... MSAFD NetBIOS [\Device\NetBT_Tcpip... MSAFD NetBIOS [\Device\NetBT_Tcpip... MSAFD NetBIOS [\Device\NetBT_Tcpip... MSAFD NetBIOS [\Device\NetBT_Tcpip... MSAFD NetBIOS [\Device\NetBT_Tcpip... If you have a third-party add-on installed, the name of the add-on will replace the letters "MSAFD" in the list. If there are more than ten sections in the list, you have third-party additions installed. If there are fewer than ten sections, there is information missing.
  12. Black Screen cant play

    okey ... I think we need to reset your entire network settings But first I want you to perform a scan with the Microsoft Removal Tool (MRT) just to make sure that you don't have any malware installed Please press the Windows key + R on your keyboard and enter MRT.EXE into the run box. If the Microsoft Removal Tool find something on your system you might want to scan your system with one of these free tools. Emsisoft Emergency Kit or MALWAREBYTES FOR WINDOWS To reset your entire network to its default settings, please open a command prompt with administrator privileges. Type the following commands, pressing Enter after each command: netsh int ip reset reset.txt netsh winsock reset netsh advfirewall reset 4. Restart the computer.
  13. Black Screen cant play

    Thank you for the log file In AIR 1.5 and Flash Player 10, the maximum size for a BitmapData object is 8,191 pixels in width or height, and the total number of pixels cannot exceed 16,777,215 pixels. (So, if a BitmapData object is 8,191 pixels wide, it can only be 2,048 pixels high.) In Flash Player 9 and earlier and AIR 1.1 and earlier, the limitation is 2,880 pixels in height and 2,880 in width. Starting with AIR 3 and Flash player 11, the size limits for a BitmapData object have been removed. The maximum size of a bitmap is now dependent on the operating system. However, I am not sure what version of Adobe Air the game client uses atm. To get your problem fixed here's what i want you to try: Delete the application storage directory to fully reset the application in case some settings got corrupted: Open a Windows Explorer and enter this into the path %appdata% Search for the folder HeroesAndGeneralsDesktop and delete it. This will force the game client to create a new set of application settings on the next start.
  14. What happening with PING?

    Your connection loses inbound data packets https://www.annese.com/blog/what-causes-packet-loss https://www.zdnet.com/article/how-to-check-up-and-fix-your-internet-connection/
  15. Украли аккаунт.

    The only one who can help you with a account problem are those guys from the support team. http://support.heroesandgenerals.com/Tickets/Submit They should answer your ticket within 2 or 3 work days.