Reto-Moto is looking for a supporter to help our customer service department.

Based in central Copenhagen, Reto-Moto, a computer games developer and publisher, employs 35 people who are all passionate about creating the best possible experience for the players of our free-to-play MMOFPS Heroes & Generals.

It will be your task to help our users in need, with anything from technical support, billing concerns and inventory management.
You will also be filing some bug reports.
All support is handled via tickets and is done in writing.
Ad hoc tasks may also occur.

We are offering a full-time position in our office in central Copenhagen, where you will be part of a highly motivated team of 35 highly experienced developers having fun doing what they love.
Please send your application and résumé to [email protected] by the 21st of July 2017.

Non-EU applicants are required to have the necessary visas to work in Denmark.

Interviews will be held as applications are received.

If you have any further questions regarding the position, feel free to write to us using the aforementioned email-address.

 

Job responsibilities

  • Help customers with technical support
  • Help customers with billing concerns
  • Help customers with inventory management.
  • Help customers with various other issues.

 

Required qualifications

  • Experience with written customer service.
  • You must have above-average English language skills, both written and spoken.
  • You have insight in the gaming industry and are probably a “gamer” yourself.
  • Basic insight into computer hardware, software and network.
  • Value a social work place, where humor is on the agenda.
  • Accountable.

 

Secondary skills

  • A plus, but not a requirement, is other language skills (Russian, German, Polish, Spanish, Portuguese, Chinese).
  • Ability to read between the lines and understand our customers’ concerns, even when their ability to formulate their own requests is limited.
  • Ability to keep a cool head under pressure.
  • A high level of patience towards the customers.
  • Flexibility in terms of taking on extra work hours when it is needed.

 

Make a Difference – Fight for Friends

 

About Heroes & Generals

Heroes & Generals is a free-to-play MMOFPS where Germany, United States and Soviet Union fight for victory in one grand online war. You fight and make friends as a team, and no matter if you play as Infantry, Tank Crew, Fighter Pilot, Paratrooper, Recon or General, you make a difference in the war.

 

About Reto-Moto

Reto-Moto is an independent game studio based in Copenhagen and established in 2008 by the original founders of IO Interactive and the creators of the Hitman series.

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Written on 2017-06-19 by:

Reto.Robotron3000

Community Manager, cat herder, forumite, blockchain specialist, gun nut, blog poster and a whole lot of other things!